Financial Services Consumer Complaint Database

The Consumer Complaint Database contains data from the complaints received by the Consumer Financial Protection Bureau (CFPB) on financial products and services, including bank accounts, credit cards, credit reporting, debt collection, money transfers, mortgages, student loans, and other types of consumer credit. The database contains over 100,000 anonymized complaints and is refreshed daily. Data available about each complaint includes the name of the provider, type of complaint, date, zip code, and other information. The CFPB does not verify the accuracy of all facts alleged in the complaints, but takes steps to confirm a commercial relationship between the consumer and the identified company exists.

Data in Action: Combatting Fraud

One company uses big-data analytics to find grey charges on users’ credit cards and debit cards by drawing upon billing dispute data from the web, banks, and the CFPB’s open consumer complaint database.

Product Recalls

The Safety community contains product recall data from around the Federal government. It includes recalls related to cars and many different kinds of products – from household products to outdoor, sports, and recreation products to child-related products.

Data in Action:

SAP Recalls Plus allows consumers to create watch lists or specific product alerts around government created product safety recall lists.

We Make it Safer uses government recall history to let users compare products they own to products on safety recall lists.

SEC Open Data on Public Companies and Mutual Funds

The U.S. Securities and Exchange Commission (SEC) oversees an investor disclosure system to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC releases two major datasets related to this disclosure system: public company financial statements and mutual fund fee, risk, and return information. Go to the SEC’s Interactive Data Home.

Data in Action

One investment company uses SEC data on mutual funds and exchange-traded funds to provide personalized advice on investments and fees.

Another company offers tools to analyze, compare, and understand the financial reports that different companies have provided to the SEC in XBRL form.

Open Retirement and Employee Benefit Plan Data

The Form 5500 Annual Report is the primary source of information about the operations, funding, and investments of about 800,000 401(k) plans and other employer-sponsored retirement and welfare benefit plans across the United States. This report is jointly developed by the Department of Labor, the Internal Revenue Service, and the Pension Benefit Guaranty Corporation.

Data in Action: Open Data for a Secure Retirement

One company compiles data about the retirement plan market from numerous sources, including Form 5500 data, and uses this data to rate 401(k) and 403(b) plans across quantitative metrics. The company also gathers data about financial advisors from FINRA and state insurance departments.

One investment advice company uses federal data to compare the investment offerings and fees charged by different retirement and investment plans.

One service offering financial advice to employees uses data from federal sources to provide financial guidance.

MyData for Education

The Department of Education’s MyData Initiative seeks for every student (or parent of an underage student) to have access to his or her own academic data in a machine-readable format. This is possible through the participation of schools and software developers who enable students to download their own data to create a personal learning profile that they can keep with them throughout their learning career. In addition, developers are encouraged to created customized services and tools for students based on the information available in their personal learning profile.