The details and current status of data requests submitted through the Data Request Help Desk page can be seen here.
Sent the following note to the email provided.
Thank you for your inquiry. We received your request, however, we would need more information.
You wrote: Entrust and EAooDoo961AD4E.
What are you asking exactly? To what does this series of numbers and letters pertain? We will do our best to assist you once we receive more information.